Achieving together: From adversity to opportunity

As many Australians face unemployment and uncertainty during the COVID crisis, Linfox is making every effort to keep people in jobs, leveraging the skills of its teams and recruiting new employees.

As keg deliveries to pubs and clubs effectively ceased during lockdown, BevChain keg drivers Josh Clenshaw and Will Martin transitioned to retail liquor deliveries. This involved additional training in a tautliner vehicle, site standard operating procedures and new manual handling equipment.

“It is ‘all hands-on deck’ in our busiest operations, while we redirect talent and fleet from parts of the business that are experiencing downturns,” said CEO Linfox Logistics Australia and New Zealand, Mark Mazurek.

“Linfox has also created new roles, from operations managers to pickers and drivers. The business welcomed new employees from industries severely impacted by the COVID crisis, offering new hope to many who were out of work,” said Mark.

“We are so proud of the hard work and dedication of all our teams. We appreciate this is a tough time for our people, as many continue to balance work with family commitments while ensuring essential supplies reach our customers.”

In these challenging times, Linfox people demonstrate the values that have served the business for over 60 years: Loyalty, Integrity, Fairness and Trust.

Linfox teams have shown resilience and adaptability in the face of COVID-19, as they adjust their day-to-day routines both at work and home. Team members adjusted well to working remotely, using Microsoft™ Teams to hold meetings.

Almost 100 team members at Linfox Healthcare in New South Wales commemorated Anzac Day while maintaining physical distance. This service allowed the group to pay their respects and helped replace cancelled Anzac Day services. The team have worked hard to get critical supplies and pharmaceuticals to hospitals, medical centres and healthcare distribution centres throughout the COVID crisis.

Together, Stronger

Linfox adjusted the way it works to protect its people and equip them for change, while keeping essential goods moving.

Linfox teams collaborated to implement new digital processes for business continuity, re-deploy and onboard new team members, and adopt technology to ensure colleagues could work remotely and connect from a distance. Initiatives included:

  • A dedicated COVID-19 online support hub with safety resources, educational materials, Toolbox Talks and FAQs

  • Significant re-deployment, recruitment, onboarding and induction of team members, largely managed remotely

  • Team member support, particularly for parents and carers with flexible work arrangements

  • Adapting the Linfox Learning Portal for new team members to complete induction and compliance training online

  • New finance processes to ensure accounts receivable, payable and payroll functions continued to operate smoothly

  • Connecting and supporting managers and team members for success while working from home - Online tools like Microsoft™ Teams used for audio and video meetings - Additional IT training, information packs, support and security awareness - Guidance for those managing remotely for the first time

A community board in the Kellogg’s Botany site lunchroom enabled team members to share scarce supplies with people struggling to find essential items like food, baby and personal care products. National Business Manager, Aaron Kumar (right) with Ali Kaya whose wife sourced baby formula for a colleague in need.